Support

Contact us

RANRAN Solutions handles questions about Animeet, technical problems, personal information, and rights infringements.

Technical problems and help using the app

Please include as much of the following as you can:

• Your device, operating-system version, and app version.
• When the problem happened and the steps that led to it.
• What you expected, what actually happened, and any error message.
• Screenshots with personal information hidden, if useful.

Do not send passwords, one-time codes, or other people’s personal information.

Account and data deletion

Delete from the app

1. Sign in to the Animeet account you want to delete.
2. Open Settings and choose Delete account.
3. Follow the identity verification instructions and confirm deletion.

Deletion covers the account, synchronized records, public reviews and thread posts, friend relationships, and message threads you participate in, among other associated data. The library and notifications on the device used are also cleared or canceled. Deletion also affects the other participants’ message threads and cannot be undone.

If you cannot use the app

Email us with the subject “Animeet account deletion request”. If possible, send it from your registered email address. State your sign-in method (email, Google, or Apple) and that you want to delete your account.

If you cannot access that address or use Apple’s Hide My Email, explain this in your message. We will explain what information is needed to verify your identity. Passwords and verification codes are not needed.

We process deletion after verifying identity. If you want only certain data deleted, specify it. See Privacy Policy, Section 6 for reports, deletion timing, and external providers’ retention. Uninstalling or signing out alone does not delete an account.

Report abuse or rights infringements

Use Report in the app to report users, public reviews, or thread posts. You can also block users. Email us about messages or other issues that are difficult to report in the app.

Provide the relevant title, display name, posting time, problem description, and a screenshot identifying the content, as necessary. For copyright or other rights claims, explain whether you are the rights holder or an authorized representative and identify the right, original work, and location of the disputed material.

We use report information to address the report and do not disclose it beyond what is necessary for investigation. You may contest an operational measure at the same address, explaining the reason and identifying the measure.

Request operator information

Upon request, we will promptly disclose the personal information handling business operator’s name or legal name, address, and, for a corporation, representative’s name.

Personal information requests

For requests about purposes of use, disclosure, correction, deletion, or suspension of use of personal information, email us with the subject “Animeet personal information request” and describe the procedure you want. We will explain how to verify your identity or an authorized representative’s authority.

See Privacy Policy, Section 8 for details.